Got a question about summaries, billing, or the browser extension? Send us a message and we’ll help you get back to smarter video watching as quickly as possible.
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Trusted by Students, Researchers, and Everyday Viewers
“I watch a lot of gaming videos and fight breakdowns, and half the thumbnails out there are pure bait. This tells me straight up what a video actually delivers before I commit. It respects your attention instead of farming it. That’s rare.”
Tomislav V.
Twitch & gaming viewer
“I work in tech, so I’m picky about what earns a place in my browser. The summaries are clean, the clickbait read is usually right, and honestly, it’s made YouTube feel calmer. I decide what to watch with information instead of impulse.”
Chelsea M.
Works in tech
“Between businesses, I don’t have time to sit through a fifteen-minute video for two minutes of actual news. It gives me the gist right away, and I only press play when it’s genuinely worth it.”
Naser K.
CFO, runs multiple businesses
“I watch a lot of dog-training videos, and they always bury the training in a long introduction. This shows me the important sections so I can go straight to the part where they actually teach.”
Rana K.
Dog lover
“As a creator, I study a lot of other people’s videos, and most of them teach you nothing. This weeds those out before I’ve sunk twenty minutes in. It’s quietly become part of my research routine.”
Nate R.
Content creator
“I’m not a tech person. I run an animal rescue, and most tools frustrate me. This one just works. I open a video I’m trying to learn from, read the summary, and jump to the parts I need. No fuss.”
Katheryn M.
Animal rescue director
Frequently Asked Questions
01
When should I contact support?
Contact us if something isn’t working with the extension or your account. For example, if the panel doesn’t show on YouTube, summaries don’t load, you see an error, or you have a question about billing or access.
02
The extension isn’t showing on YouTube. What should I try first?
First, check that the IsThisClickbait extension is installed and visible in your browser toolbar. Then make sure you’re logged in and refresh the YouTube tab. If it still doesn’t appear, send us a message with your browser name and a short description of what you see.
03
Why is the summary not loading on a specific video?
Some videos don’t have a transcript, are private, or are blocked by region, so the extension has little or nothing to read. Try running the extension on another public video to see if it works there. If the problem happens on many videos, contact us with a link so we can check it on our side.
04
How fast do you usually reply?
We aim to reply to most support messages within one business day. In busy times it might take a little longer, but we try to get back to you as soon as we can with a clear next step.
05
What should I include in my support message?
Tell us what you were trying to do, what happened instead, which browser you are using, and share a video link if the issue is tied to a specific video. A quick screenshot or short Loom link is also helpful, but not required.
Still need an answer?
Our support team is happy to go beyond the FAQ and look at your specific setup.