Talk to the IsThisClickbait Team

Contact us if something isn’t working with the extension or your account. For example, if the panel doesn’t show on YouTube, summaries don’t load, you see an error, or you have a question about billing or access.

First, check that the IsThisClickbait extension is installed and visible in your browser toolbar. Then make sure you’re logged in and refresh the YouTube tab. If it still doesn’t appear, send us a message with your browser name and a short description of what you see.

Some videos don’t have a transcript, are private, or are blocked by region, so the extension has little or nothing to read. Try running the extension on another public video to see if it works there. If the problem happens on many videos, contact us with a link so we can check it on our side.

We aim to reply to most support messages within one business day. In busy times it might take a little longer, but we try to get back to you as soon as we can with a clear next step.

Tell us what you were trying to do, what happened instead, which browser you are using, and share a video link if the issue is tied to a specific video. A quick screenshot or short Loom link is also helpful, but not required.